Something to remember.
Almost every difficulty in the human world (difficulties in relationship, misunderstanding, uncertainty, hurts, resentment and confusion) can be solved best by talking. And by listening.
Not by hiding from it. Nor by thinking it through, over and over. Nor by relying on a process or procedure. Nor, in organisations, by waiting – for annual reviews or a report or a meeting or a chance to assign a different performance grade.
And not so often by email.
No, by talking and by listening.
Easy to say. Easy to forget. And, without courage and practice, easy to keep, conveniently, out of our own reach.