Convergent problems are the kind for which diligent, patient and repeated efforts produce answers we can trust. Many problems in mathematics, for example are convergent, as are the vast majority of engineering problems. Such problems are convergent because a suitable methodology and sufficient effort allow us to converge on a single, practical, true answer to the question at hand.
Convergent problems lend themselves to solution by technique and process. And once we know what to do with a convergent problem, we can repeat the technique and expect to find a reliable answer, every time.
Divergent problems are those for which, with diligent, patient and repeated efforts, we could expect to find many different answers. For example, in sentencing someone who has committed a crime, is justice or mercy more appropriate? Or, in the midst of many competing financial pressures, should we centralise our operation, seizing control of all the details, or should we decentralise, allowing the people with the most local expertise the opportunity to bring their own insights to bear? Is discipline or love more important in learning to do something well? Should we dedicate ourselves to conserving tradition, or supporting change? And in organising a society, is freedom to do what we each want most important, or responsibility to the wellbeing of others?
Divergent problems are divergent precisely because it is possible to hold so many different perspectives. The more we inquire – if we are prepared to do so with sincerity and rigour – the more possible responses we discover. And such problems are inherently the problems of living systems in general, and human circumstances in particular – circumstances in which our consciousness, values, commitments, cares and many interpretations enter the fray.
Divergent problems do not lend themselves to easy answers, to platitudes, or technique. Instead, divergent problems require us to make a transcendent move, in which we step out of the easy polarities of right or wrong, and good or bad. Such a move, which is clearly a developmental move in the sense that I have described previously, calls to the fore our capacity to live in the middle of polarities and complexity, uncertainty and fluidity. In the case of justice and mercy, this move might well be called wisdom.
We run into enormous difficulty whenever we treat divergent problems as if they were convergent – as if there were some reliable process, however complex and sophisticated, by which to arrive at a correct answer. When we do this, we treat human situations as if they were mathematical or machine-like. And we strip ourselves of the possibility of cultivating discernment and genuine wisdom, reducing ourselves to rule-followers and automatons.
It can never be justice alone – for strict justice is harsh, and unforgiving, and has no concern for the particulars of a human life. And it can never be mercy alone – for mercy’s kindness without justice can be cruel and damaging to many in its wish to take care of the few. And it is never sufficient to say ‘well, it must be mercy and justice’ as if there were some simple, easy to understand combination or position between the two.
And all of this is why paying attention to development matters so much, because cultivating the capacity to respond with wisdom to the many divergent problems of our times must, surely, be an ethical responsibility for all of us.